SHIPPING POLICY
In view of the recent situation of COVID-19, there will be temporary delays in logistics transportation and global delivery services.
We are not responsible for delays that are unforeseen and/or solely caused by the courier, such as carrier delays, weather delays or international customs inspection delays are beyond our control.
Once shipped, we are not responsible for the delivery time.
It is the customer’s responsibility to pay any customs fees, import duties or taxes that may be imposed by your country’s customs authorities.
At present, all caseslovers orders are shipped from China, and in the future, overseas warehouses may be developed for delivery, so that customers can receive items faster.
SHIPPING TIME
Normally, our order processing period takes 3-5 business days to ship.
Orders in stock will be dispatched the same day or the next day.
Standard Shipping will take about 15-21 business days, we will charge a flat shipping fee of 50,23DH. Express Shipping will take about 7-15 business days, we will charge a flat shipping fee of 100,65DH.
Depending on the destination country of the shipment, there may be slight deviations in transit times.
Above shipping times excluding order processing period.
CANCEL ORDER
Once the Order/Product has been dispatched, the order cannot be cancelled or amended.
Customers can only wait for the Order/Product to arrive and sign for receipt before contacting our customer service team for assistance.
Unshipped orders support unconditional cancellation of orders.
ORDER/SHIPPING/DELIVERY CONFIRMATION
Customers will receive our order confirmation email immediately after purchase, which contains information such as your delivery address and items.
Once the customer receives the email, it indicates that the purchase has been successful.
Immediately after delivery, we will send an order-delivered email to the mailbox reserved in the customer’s order information.
The email contains the name of the logistics company responsible for transportation/item information/logistics tracking number/logistics tracking address.
CONSUMERS ONLY
caseslovers only sells and ships products to end-user customers, if we suspect that you are purchasing products with the intention of purchasing them for business or professional purposes / are not a genuine customer or are attempting to exercise your right of cancellation in any unlawful manner.
We reserve the right to refuse or cancel your order.
In such cases, caseslovers shall notify the Customer by email that their order is not accepted and shall also issue a refund for the non-accepted order.
TAXE
Prices on the caseslovers official website do not include any taxes, nor do we charge any taxes on orders.
However, we cannot guarantee whether the customs authorities of the customer’s country will charge taxes on the order.
It is the customer’s responsibility to pay any customs fees, import duties or taxes that may be imposed by your country’s customs authorities.
PROMO CODES/PROMOTIONS
We may release promo codes/promotions/holiday promotions/special discounts for a certain customer group from time to time.
Promo Codes should be entered during the checkout process to be valid.
Attempting to add a promo code after purchase or try contacting the customer service team to try to refund the discounted difference, will not be honored.
CONTACT INFORMATION
Customer service team working hours: GTM +08:00 9:00pm – 6:00pm
Usually our reply time is about 1 hour during working hours. If it is not within working hours, we will reply in time after work the next day.
We are a Chinese merchant, and the time zone of the customer may be reversed day and night. If you do not reply in time, please wait patiently. We will properly handle all customer problems, please do not worry.
If you have any questions about the disclaimer, please contact us by email: